Digitalisation is removing the barriers to financial services that support society across all geographies, but financial exclusion remains the un-doing of equity and fairness. As SMEs continue their digital transformation, their partner banks and PSPs are struggling to tackle issues such as the cost and speed of cross-border payments, high fees, and the delivery of lower-risk transactions.

Research from Banking Circle published in a report – The Perfect Payment Partner? What Merchants are looking for from their PSPs – brings together the responses from more than 900 European SME merchants. The report considers the opportunities that exist for PSPs and marketplaces to deliver innovations that create customer value and enhance their competitive edge.