BroadwayHD Mobile 12+

1) Please give us an option to skip back or forward 10 seconds or so, like all the other playback platforms do. Sometimes, I get interrupted and only want to skirt back a few seconds. The scrub bar is not user-intuitive to do so.

2) When I pause playback, there is a line of content that pops up over the screen in several boxes. I usually pause at the credits so I can see who was involved in the show. This block of the view is annoying and defeats the purpose for what I’m trying to do. (And again, reading credits is one of many times I’d appreciate that 10 second skipping feature. Please remove the visual block during the pause.

There are many other improvements I can think of — but these two would immediately improve your app dramatically.

Thank you for your feedback, it will be shared with our developers.

Before I ask my question, I’d like to say that the app has gone through some great improvements since I first downloaded it. However, I do have one question/critique:

Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!

Hello. Thank you for reaching out. Our shows are not licensed for downloading. Any changes to this policy would be announced through our social channels.

The first day I got this app on my new phone with that’s up to date and has plenty of storage, it wouldn’t save my progress in the show I was watching (Miss Saigon). Broadway HD is great and all but this app just doesn’t do a justice to any of these shows. Let me go through the schedule of this app being, well, broken.
First day- I get the app, I start Miss Saigon. I leave to go to school, I get to study hall, it completely lost all my progress and I had to try to remember where I was in the show
Second day- it logged me out completely, and when I got back in, it didn’t remember where I was. But it did start to keep track of where I was in the show.
Third day- it crashed and buffered constantly and sometimes at the worst parts (if you’ve seen Miss Saigon you already know you shouldn’t watch it in school, but I didn’t.) literally, watching this show was such a hassle and an online theatre company that literally records digital tickets put this professional theatre app to shame, and that’s not a good thing.
I love broadway, I really do, but this app? It ain’t it.

BroadwayHd is proud to say that we transitioned to new Technology and Support Partners recently and our AppleTv and ios mobile buffering issues was resolved late last week. Please do feel free to reach our new support team for help if needed. We are working hard to improve support times and get everyone viewing successfully. Thank you! https://broadwayhdhelp.zendesk.com/hc/en-us